Omni ModX

Healthcare Engagement Solutions That Deliver Results.

Powering the Future of Publishing Engagement

AI-powered outreach and expert support designed to increase circulation, streamline processes, and maximize ROI.

75+ years combined leadership in publishing communications

HIPAA-aware workflows and PHI safeguards

AI + Live Agents + Omnichannel orchestration

Data‑driven analytics and continuous optimization

Our Services

Solutions Designed for Publishers

Intelligent Outreach. Seamless Support. Scalable Results.

Omni ModX blends AI voice, skilled agents, and coordinated digital channels to drive subscriptions, expand readership, and enhance the audience experience—from first contact to long-term engagement.

We combine AI efficiency with expert human support to handle outreach, qualification, compliance, and follow-up—all in one streamlined solution.

A.I. Voice

Manage outreach, subscriber contact, interest generation, and prequalification—paying only for actual talk time with no wait or wrap. Ensure always-on consistency with tailored scripting and intelligent routing.

Live Agents

Specialized teams trained for advanced support and compliance-driven roles. High-quality coverage for subscription services, renewals, advertiser relations, reader inquiries, and more.

Digital Engagement

Omnichannel workflows (SMS, email, IVR, chat) to drive opt-ins, subscriptions, renewals, reminders, and feedback—personalized to audience preferences and communication style.

Consulting

Assessment, journey design, and tech integration (CRM, subscription platforms, contact center). Hands-on guidance to modernize operations, boost performance metrics, and scale efficiently.

Our Process.

01

Assess

A series of stakeholder meetings will be conducted to evaluate current engagement methods, assess performance levels, and define modernization goals.

02

Design

A customized solution will be developed to deliver process improvements, expanded outreach, enhanced coverage, and measurable cost efficiencies.

03

Test

All systems and processes will undergo thorough testing to ensure accuracy, seamless integration, and reliable performance—ensuring a smooth, successful rollout.

04

Setup

A detailed implementation plan will be established, including vendor coordination, technical integration, data conversion, workforce tasks, and change management.

05

Deploy

Exit criteria will be clearly defined to ensure deployment success, with ongoing support provided to monitor performance and recommend improvements.

06

Optimize

Post-launch monitoring and analysis will drive continuous improvements, boost efficiency, and maximize engagement across all channels.

Supporting Every Stage of the Subscriber Journey

Our solutions support a wide range of publishing engagement needs, including subscriber onboarding, renewals, and account assistance. We help drive retention with timely reminders and outreach, manage pre- and post-subscription communications, gather audience feedback through surveys, and provide guidance on offers, content access, and advertiser relations—all designed to improve reach, loyalty, and satisfaction.

Smarter Solutions. Stronger Results.

01

Grow Readership

Expand your audience with AI-powered outreach, subscriber onboarding, and personalized campaigns that attract and retain loyal readers.

02

Boost Retention

Keep subscribers engaged with timely reminders, renewals, and feedback loops that build stronger long-term relationships.

03

Maximize Efficiency

Blend live agents, AI voice, and digital channels to reduce costs, streamline operations, and deliver consistent results at scale.

Contact Us

Start the Conversation.

Start the Conversation.

Fill out the form and our team will reach out to design an engagement plan tailored to your goals.